Privacy Policy

1. Introduction

Doorway ("we," "us," "our," or "Company") operates the Doorway website and services. This Privacy Policy is designed to help you understand our practices regarding the collection and use of your information.

2. Information We Collect

We collect information in various ways to provide you with the best possible experience. Here are the types of information we may collect:

2.1 Information You Provide Directly

• Account Information: When you register for an account, we collect your name, email address, password, and profile information.
• Waitlist Data: If you join our waitlist, we collect your email address and any additional information you choose to provide.
• Contact Information: When you contact us, we may collect your name, email, phone number, and the content of your message.
• Payment Information: If you make a purchase, payment processing is handled by secure third-party payment processors.
• Feedback & Surveys: Any feedback, reviews, or survey responses you provide are collected and used to improve our services.

2.2 Information Collected Automatically

• Device Information: Browser type, device type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on pages, clicks, scroll depth, and interaction patterns.
• IP Address & Location: Your IP address and approximate geographic location based on IP data.
• Cookies & Tracking: We use cookies and similar technologies to track your activity on our site.
• Referral Source: How you found our website (search engine, direct link, referral, etc.).

2.3 Information from Third Parties

We may receive information about you from:

• Third-party analytics providers
• Social media platforms (if you connect your account)
• Business partners and affiliates
• Public databases and data brokers

3. How We Use Your Information

We use the information we collect for various purposes to provide and improve our services:

4. Information Sharing & Disclosure

We may share your information in limited circumstances:

4.1 Service Providers

We share information with third-party service providers who assist us in operating our website, conducting business, or servicing you. These providers are contractually obligated to maintain the confidentiality of your information.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority. We will attempt to notify you of such requests unless legally prohibited.

4.3 Business Transfers

If Doorway is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will provide notice before this occurs.

4.4 With Your Consent

We will share your information with third parties only when you have explicitly consented to such sharing.

4.5 Aggregate Data

We may share aggregated, anonymized data that cannot be used to identify you. This data is used for research, marketing, and analytics purposes.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy.

Retention Timeline

• Account Data: Retained while your account is active and for 90 days after account closure
• Waitlist Data: Retained until you request deletion or unsubscribe
• Log Files & Analytics: Typically retained for 12 months
• Communication Records: Retained for 2 years or as required by law
• Payment Records: Retained as required by tax and regulatory laws (typically 7 years)

You may request deletion of your data at any time, subject to legal retention requirements. Some information may be retained in anonymous or aggregated form indefinitely.

6. Data Security

The security of your personal information is important to us. We implement industry-standard security measures to protect your data:

Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted
• Database Encryption: Sensitive data is encrypted at rest in our databases
• Access Controls: Only authorized personnel have access to personal information
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Intrusion Detection: Continuous monitoring for unauthorized access attempts
• Data Backups: Regular backups to prevent data loss

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access & Portability

You have the right to request a copy of the personal information we hold about you and to receive it in a portable format.

7.2 Correction & Rectification

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Deletion (Right to be Forgotten)

You may request deletion of your personal information, subject to certain legal exceptions.

7.4 Opt-Out of Marketing

You can opt-out of marketing emails at any time by clicking the "unsubscribe" link in our communications or by contacting us.

7.5 Withdraw Consent

Where we rely on your consent to process information, you have the right to withdraw that consent at any time.

7.6 Data Processing Restrictions

You may request that we restrict how we process your personal information in certain circumstances.

Exercising Your Rights: To exercise any of these rights, please contact us at privacy@doorway.com. We will respond to requests within 30 days as required by applicable law.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

8.1 Types of Cookies

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how users interact with our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver personalized advertisements

8.2 Managing Cookies

Most browsers allow you to control cookie settings. You can:

• Disable cookies entirely (may affect site functionality)
• Delete cookies from your browser
• Block third-party cookies
• Opt-out of tracking through our cookie banner

8.3 Do Not Track (DNT)

Some browsers include a "Do Not Track" feature. We respect DNT signals and do not track users who have DNT enabled.

8.4 Third-Party Analytics

We use third-party analytics services (such as Google Analytics) that may set their own cookies. These services are subject to their own privacy policies.

9. Third-Party Links & Services

Our website may contain links to third-party websites and services that are not operated by Doorway. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices.

Before Visiting Third-Party Sites

• Review their privacy policies
• Understand how they collect and use information
• Make informed decisions about sharing your data

We encourage you to read the privacy policies of any third-party services before providing your personal information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Data Protection Officer

If you have concerns about how we handle your data or wish to file a complaint, you may contact our Data Protection Officer at dpo@doorway.com.

Regional Authorities: Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy.

If we make significant changes that affect your rights or how we use your information, we will provide notice through the website or via email. Your continued use of our services following any changes constitutes your acceptance of the updated Privacy Policy.